Privacy Policy

1. Identity of the Data Controller

This privacy policy applies to the website haisystems.com and to all services operated by HAI Systems and its ventures (AgentFlowAI, VoltDevis, Silhouett, FactuOne, DarServices, ComptaDialek, AMRIA, ArDiali).

2. Applicable Legal Framework

HAI Systems is committed to complying with:

• Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data, applicable to our ventures operated in Morocco
• General Data Protection Regulation (GDPR) of the European Union and the French Data Protection Act (Loi Informatique et Libertés), applicable to this site and to processing concerning EU residents

3. Privacy Contact

For any questions regarding the processing of your personal data, you may contact us:

4. Data Collected

We collect the following categories of data:

5. Processing Purposes

Your data is processed for the following purposes:

• Responding to your inquiries via the contact form
• Improving user experience and site performance
• Measuring audience and analyzing site traffic
• Ensuring the security and proper functioning of our services
• Complying with our legal and regulatory obligations

6. Legal Basis for Processing

• Consent (art. 4 Law 09-08 / art. 6.1.a GDPR): when you fill out the contact form or accept cookies
• Legitimate interest (art. 6.1.f GDPR): improvement of our services, site security
• Legal obligation (art. 6.1.c GDPR): compliance with our accounting and tax obligations

7. Cookies and Trackers

Our site uses the following cookies:

8. Data Retention Period

• Contact form: 3 years from the last contact
• Analytics data: 13 months
• Security logs: 12 months
• Legal and accounting documents: applicable legal period (10 years)

9. Data Recipients

Your data may be shared with:

• The internal team of HAI SYSTEMS (sales, technical, support)
• Our technical subcontractors (hosting, email sending) under contracts compliant with Law 09-08 and the GDPR
• Competent authorities in case of legal obligation

We never sell your personal data to third parties.

10. International Transfers

Some data may be processed by service providers located outside Morocco or the European Union. In such cases, we ensure that appropriate safeguards are in place (standard contractual clauses, adequate certification) in accordance with Article 43 of Law 09-08 and Chapter V of the GDPR.

11. Your Rights

In accordance with Law 09-08 and the GDPR, you have the following rights:

To exercise your rights, contact us at contact@haisystems.com. We will respond within 30 days.

12. Data Security

We implement appropriate technical and organizational measures to protect your data: TLS/SSL encryption, access controls, regular backups, and team awareness.

13. Complaints

If you believe that your data processing is not compliant, you may file a complaint with:

14. Changes to This Policy

We reserve the right to modify this policy at any time. The current version is the one published on this page with its update date. In case of substantial changes, we will notify you via a notice on our site.